Olfa - Returns & Disputes
- Return products
- Defective products
- Right of withdrawal
- Consequences of withdrawal
- Complaints & Disputes
Return send products
You can register a product for return on our website under your account, click on the order you want to return, once it is opened click on "return products", this operation is not required by law but ensures that our RMA procedure is started so that we can come into contact with you to discuss the dispute with you.
For all returns, the product:
- Not used after arrival if the product has been damaged during shipment;
- The product has not been defective due to unauthorized use or misuse of the product;
- The product has not been modified in any way as a result of which it has become defective;
- The product is not mixed with goods that may have caused damage;
- The product in original packaging is sent back open or closed;
For all return the legal obligations apply in accordance with the regulations of the ACM for both the consumer and for us as supplier which are described below.
All returned products will be checked to see if they comply with the legal provisions if you use the right of withdrawal.
As a consumer you are entitled to a sound product, therefore we try to arrange replacement or repair for defective products in the first instance. The costs of replacing a product or parts here are at the expense of Olfawinkel if it can be demonstrated that the product has actually failed or is incomplete according to logical reasons.
If the product does not function properly, Olfawinkel takes responsibility for contacting the manufacturer and arranges temporary replacement or repair of the product if possible. Of course replacement or repair does not apply if the product works properly, if you want to return the product that works well then the right of withdrawal applies as described below.
Right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically receive the good. To exercise the right of withdrawal, you must inform us "Olfawinkel, deerweg 21, 8317PN Kraggenburg (email@example.com)" by means of an unambiguous statement (eg written by post, fax or e-mail) of your decision to cancel the contract. You can use our withdrawal form (" Click here " to download it), but you are not obliged to do so. If you use the option to send your form digitally, we will immediately send you a confirmation of receipt of your cancellation on a durable medium (for example by e-mail).
In order to comply with the withdrawal period, it is sufficient for your communication regarding your exercise of
send the right of withdrawal before the withdrawal period has expired. The right of withdrawal applies to products that have been discounted and where the packaging has been opened.
Consequences of the cancellation
If you cancel the agreement, you will receive all payments you have made up to that moment, including delivery costs (with the exception of any additional costs resulting from your choice for a different delivery method than the cheapest standard delivery we offer) and in any case not later than 14 days after we have been informed of your decision to withdraw from the contract, from us back. We will pay you back with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such reimbursement. We may wait with reimbursement until we have received the goods back, or you have shown that you have returned the goods, whichever comes first. "
The return of the products you have submitted must take place within 14 days after the registration of your right of withdrawal, the costs for the return of the products are for racks.ening of you. Olfawinkel only reimburses the costs incurred for the delivery of us to you.
Exceptions to right of withdrawal
It is possible that you have purchased products from us through a trade fair, door to door or during sales trips where you have been able to evaluate the product in advance. in this case the right for reflection time does not apply in accordance with the legal provisions as described in the civil code 6, article 230p .
The exception of the right of withdrawal also includes products that have been engraved and / or made personal, products that have become mixed during delivery such as, for example, but not limited to, concrete, sand, garden soil or other products that have damaged the product. Also excluded are products whose sales value fluctuates enormously where we as intermediaries have no influence and services such as rental of machines or our sharpening service.
Disputes and complaints
First of all, we find it very annoying that you have a complaint about one or more of our products, know in advance that we take your complaint very seriously and will do everything to deprive the complaint or causes of the complaint as far as that for us possible and within the law is feasible.
For us it is important that we keep communication while handling your complaint to ensure that your complaint does not escalate any further. Please contact us by one of the following ways:
- Via the website it is possible to click on "start communication" in your order, this makes it possible to start communication with us about your order and submit your complaint.
- Via email firstname.lastname@example.org
- Via telephone: +31 (0) 527 258 106
Please note that we will start a dossier of your complaint and will further handle the communication via E-Mail to record our actions and findings, in addition to communication via E-Mail, it is possible that we will keep you informed by telephone about the handling process. to speed up.
We ask you to include the following information with your complaint:
- Your name
- Order number
- Order date
- Receipt date
- A good description of your complaint and, if you have considered this, a possible solution that solves the complaint or deprives you of the problem.
If you do not agree with us, please contact the european disputes committee by clicking here .